Shipping policy

If you wish to return your unopened and unused candle or wax melt product, please contact us at meltapothecary@hotmail.com where a return shipping address will be provided. Please read the return & exchange policy below to ensure you qualify.

Customers seeking shipment services are responsible for all shipping costs and fees for returning purchases. Shipping costs are non-refundable. Melt Apothecary is not responsible for packages list in transit, return shipments fees or duties. We encourage all of our customers to use a trackable shipping service and/or purchase shipping insurance when submitting a return. 

Once a return is received and approved, the customer will be issued a refund on the same card used to complete the purchase. Any additional duties or fees will be deducted from the return. ​